Harbor

International programmes are complex.Harbor brings it all into one place, for everyone.

Your agents, your host families, the parents and your own team all work on the same student, so nothing is typed twice and you see the whole programme from one screen. It works for an office of three, and for the year it is one person and a part-time homestay manager.

See it with your school in it

One student, one year, and what Harbor remembered so nobody had to.

Sofia is made up. Every screen she passes through is the real thing.

Her agent, her mother, her host family and three people at the school each entered their own part

Nothing was typed twice, and nothing was put together later for the Code

Every frame below is the product, with a made-up school in it

3 March 2026

An enquiry from Brazil

At eleven at night in São Paulo, Sofia's mother asks the school website whether host families are police vetted. Harry answers in Portuguese, from the school's own homestay policy, and says which section. She leaves her details. That is the first line on Sofia's record, and nobody at the school was awake for it.

Evidence on fileWhen she asked, what she was told, and where the answer came from.

Harry · Kauri Bay College website

As famílias anfitriãs passam por verificação policial?

Sim. Todas as famílias anfitriãs passam por verificação policial, visita domiciliar e checagem de referências, renovadas anualmente.Source: Homestay Policy 2026, section 3.2

New enquiryAlmeida family · Portuguese · via Harry

18 April 2026

The application, on the school’s own form

Kauri Bay College's form, with Kauri Bay College's questions and declarations. Her agent starts it; her mother finishes it on a phone over three evenings. It cannot be submitted with the guardian, the passport or the medical details missing, so it arrives ready to read, with the application fee paid.

Evidence on fileEvery answer as given, every document, and the fee receipt.

Application · Sofia Almeida

StepStatus

1 · Student recordComplete

3 · Support needsComplete

6 · Family and contactsComplete

7 · Documents and Kauri Bay College's questionsComplete

8 · DeclarationsSigned · Ana Almeida

Application feePaid · NZ$150

Submitted 18 April, 21:40 São Paulo time. Nothing left for the school to ask for.

22 April 2026

One question goes back, not the form

The administrator reads the application field by field and finds one thing: the passport expires before the course ends. That one comment goes back to the family, next to the field. The rest of the application stands. Four days later the renewed passport is on the record and the application moves on.

Evidence on fileEvery change to the application and when it was made, and the one change request with its answer.

Application review · Sofia Almeida

Full nameSofia Almeida

Date of birth14 Jun 2010

Passport expiry02 Aug 2026Change requested

GuardianAna Almeida

Sent to the family: "The passport expires before the course ends. Please upload the renewed passport." The rest of the application stands.

9 May 2026

The offer, the agreement and the invoice, in one step

From the fee schedule and the application, Harbor writes the offer letter, the enrolment agreement and the invoice together. Sofia's mother opens the offer, accepts, and signs the agreement, each from a link with no login. When the fees arrive, the receipt is a PDF ready for the visa application. Every document the embassy wants exists by Friday.

Evidence on fileThe agreement, its version, the timestamp and the signer. Outcome 6 of the Code, on file.

Offer · Sofia Almeida

Offer letterIssued 9 May

Invoice · Tuition, homestay, insuranceIssued 9 May

Enrolment agreementSent for signing 9 May

Accepted and signedAna Almeida · 11 May, 21:14

No login and no password for the family. The receipt follows the moment the fees arrive, ready for the visa.

2 June 2026

Fees cleared, visa granted

Fees received and visa granted, each recorded on the application as it happens. Kauri Bay College marks Sofia's fees cleared, with the note and who cleared them, and her agent sees the application move the same afternoon without asking. Her running balance sits next to it, and nobody has typed it into a second system.

Evidence on filePayment and visa, and who cleared the fees and when.

Visa and payment · Sofia Almeida

Tuition and homestay feesReceived 28 May · receipt issued

Student visaGranted 1 June

Travel and medical insuranceSighted · valid to 20 Dec

Running balanceNZ$0.00

Fees clearedPriya Nair · 2 June, 14:05

Pacific Study Group sees the application move on their list the same afternoon.

27 June 2026

A family is matched, and the reasons are kept

Three vetted families could take Sofia. Harbor ranks them on diet, distance and language, with the reasons on screen. Hannah Reid, the homestay manager, chooses the Whitcombes: vegetarian, Spanish spoken at home, a short walk to school. They accept from their phone, and the placement goes on the record with its dates.

Evidence on fileThe family chosen, the dates of care, and the vetting that was current on the day. Outcome 8, on file.

Match Families · Sofia Almeida

CandidateFit

Whitcombe familyVegetarian household · 1.8 km · English, Spanish94

Ngata family2 students already · 4.1 km71

Patel familyVetting renewal due · 0.9 km63

Whitcombe family chosen. The request went to their phone, and they accepted.

A homestay kitchen table set for dinner with one extra place

7 July 2026

Before she lands, everyone is ready

The Whitcombes read five short modules by link: what to expect, house rules, culture, pay, and what to do in an emergency. Sofia reads hers. Her agent enters the flights and the pickup. Nobody at the school attaches ten PDFs to an email; Harbor sends each person what they need and shows the one module the host family has not finished.

Evidence on fileWho has finished what, the flights, the pickup, and the consents.

Pre-arrival · Sofia Almeida

Before arrivalStatus

Whitcombe familyHost onboarding · 5 modules4 of 5 finished

Sofia AlmeidaStudent onboarding · 4 modulesDone

Flights and pickupNZ 0102 · 21 Jul · Hannah at arrivals

ConsentsActivity · signed

Checklist5 of 6 · arrival details to confirm

Nobody attached a PDF to an email. Each person got a link to their part.

21 July 2026

Sofia lands

Her flights were on the record the day they were booked. Her consents were signed before she left Brazil. The Whitcombes saw her arrival date the moment it was known. Host pay starts that night, and counts every night after it, so nobody is paid for a night she was not there.

Evidence on fileDates of care, night by night, for the whole placement.

Placement · Whitcombe family

Arrived21 Jul, NZ 0102 from São Paulo

ConsentsActivity · signed

0nights of care recorded this fortnight

Host pay, this run14 × $35.00 = $490.00

The international arrivals hall at Auckland Airport, a handwritten name card held up

12 August 2026

A check-in that says "some concerns"

Five questions arrive on Sofia's phone. She taps "some concerns". A case opens on Hannah Reid's list that minute, with what happens if it waits written next to it. The question every homestay manager carries home, am I doing enough, now has an answer she can point to.

Evidence on fileThe check-in, the answer, the case, and how long it took someone to respond. Outcome 9, on file.

Homestay check-in · Kauri Bay College

Kauri Bay College · Homestay check-in

How is the homestay going?

Very well

Mostly well

Some concernsSomething you would like Hannah Reid to know about.

I am worried

Case opened

Assigned to Hannah Reid, with the check-in answers attached.

A phone face-up on a made bed in a homestay bedroom

4 December 2026

Her agent sends two more

Pacific Study Group watched Sofia's whole year from their own login and never sent a chasing email. The week after her end-of-year report, two more applications arrive from them, flights already attached. Agents go back to the schools where the work is easy.

Evidence on fileEvery application by agent and by year, with the agreement and the commission behind each one.

Agents · Pacific Study Group

Pacific Study Group · Agreement signed · Commission 15%

StudentStatus

Sofia AlmeidaEnrolled · arrived 21 JulyEnrolled

Yuki TanakaSubmitted 4 December · flights attachedIn review

Li Wei ChenSubmitted 4 December · flights attachedIn review

Harbor Connect.

Every school on Harbor, on one public page each, for agencies and families to find. The page is drawn from the school's own settings, so there is nothing to update and nothing to re-send. Schools are promoted to over 1,000 agencies. Agencies find their next partner school from the login they already use.

Nothing extra. That is the whole point.

The evidence for the Code was not assembled for an audit. It was left behind by the work, the day the work was done.

The same is true of the month-end that used to take an hour on a good month and two days on a bad one. Invoices reconcile to Xero student by student, which is the way an auditor asks for it.

Bring your programme. Harbor brings the walkthrough.

Thirty minutes, with your students, your host families and your agents already in the system, so you are looking at your programme and not a demo one. The person on the call has run an international office.